Comparar
HelpFalcon vs Freshdesk
O Freshdesk é um helpdesk popular e mais barato, com sua própria forma de trabalhar. O HelpFalcon é a opção mais próxima se sua equipe já trabalha com os conceitos do Zendesk e quer manter suas regras, visualizações e scripts de API.
Esta página foi traduzida automaticamente e ainda não foi revisada por um falante nativo. Em caso de dúvida, vale a versão em inglês. Ler em inglês
Freshdesk Pro
$55
por agente / mês, cobrança anual, em 2026-11-09
HelpFalcon Pro
$27
por agente / mês, cobrança anual, copiloto de IA incluído
Preço de tabela 51 % mais baixo por agente
Preços de tabela em USD por agente e mês, faturação anual. Freshdesk verificado em 2026-11-09. freshworks.com/freshdesk/pricing
Quanto paga uma equipe de 20 agentes
Preços de tabela com cobrança anual, em dólares americanos e sem impostos. Freshdesk verificado em 2026-11-09.
| Fornecedor e plano | Por agente / mês | Por ano |
|---|---|---|
| Freshdesk Pro | $55 | $13,200 |
| HelpFalcon Pro | $27 | $6,480 |
Você fica com $6,720 por ano
Em 2026-11-09, consulte freshworks.com/freshdesk/pricing para os preços atuais. Em USD, sem impostos. Detalhes completos dos planos.
Em resumo
| Tema | Freshdesk | HelpFalcon |
|---|---|---|
| Modelo de preços | Por agente e por mês | Por agente e por mês; agentes light gratuitos |
| Plano gratuito | Não (teste de 14 dias) | Sim, 1 agente |
| Copiloto de IA generativa | Complemento Freddy AI Copilot, $29 por agente / mês anual, $35 mensal (Pro, Enterprise) | Incluído em todos os planos pagos (uso justo) |
| Agente de IA | 500 sessões uma única vez, depois $49 por 100 sessões (por sessão, não por resolução) | $0.50 por resolução |
| Hospedagem de dados na UE | Data center no EEE, escolhido no cadastro | UE por padrão em todos os planos |
| API compatível com o Zendesk | Não | Sim, /zd/api/v2 |
| Regras do Zendesk importadas como estão | Por meio de ferramentas de migração | Importador integrado com um relatório de regras não mapeadas |
Informações sobre Freshdesk retiradas do site público do fornecedor, verificadas em 2026-11-09: freshworks.com/freshdesk/pricing, freshworks.com/freshdesk/omni/pricing. Consulte lá os detalhes atuais.
Recurso por recurso
Cada linha é um ponto que decide a escolha de uma equipe de suporte. O HelpFalcon responde da mesma forma em todas as páginas de comparação, para que elas não se contradigam; a coluna Freshdesk descreve o que o fornecedor documenta publicamente.
A tabela detalhada, os motivos para mudar e as perguntas abaixo estão por enquanto apenas em inglês.
| Recurso | Freshdesk | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Sim Tickets with custom fields and statuses, and several ticket forms on the higher plans. | Sim Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Sim Ticket views and bulk actions. | Sim Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Parcial Canned responses, scenario automations and keyboard shortcuts. We could not confirm a play-mode queue. | Sim Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Não confirmado We could not confirm a side-conversation equivalent on the vendor’s public pages. | Sim Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Sim Several products, each with its own portal, on the higher plans. | Sim Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sim Support addresses and your own domain. | Sim Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Parcial Chat and the messenger come from Freshchat, bundled in the omnichannel plans rather than the desk plans priced above. | Sim Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Parcial WhatsApp, Facebook and Instagram through the Freshworks messaging products. | Sim WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Pacote adicional Freshdesk Contact Center is a separate product with its own price. | Sim Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Sim Agent apps in the stores and mobile SDKs for your own app: ahead of us here. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sim Dispatch’r, supervisor and observer rules, plus webhooks. | Sim Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Sim SLA policies with business hours, reminders and escalation. | Sim The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Sim Round robin and load-based assignment, with skills-based routing on Enterprise. | Sim Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Parcial A sandbox on the Enterprise plan. | Sim A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Pacote adicional Freddy AI Copilot add-on, $29 per agent / month annually ($35 monthly), on Pro and Enterprise. | Sim Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Pacote adicional 500 sessions once, then $49 per 100 sessions. Priced per session, not per resolution, so it is not the same unit as ours. | Sim Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Pacote adicional Field prediction and suggestions sit inside the Freddy add-ons. | Sim Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sim A solutions knowledge base with search. | Sim On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Sim A custom portal domain, and one portal per product on the higher plans. | Sim help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Sim A multilingual knowledge base on the higher plans. | Sim Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Sim A customer portal with forums and ticket tracking. | Sim Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sim Curated and custom dashboards. | Sim A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Sim Custom reports from the Pro plan. | Sim Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sim CSAT surveys. | Sim CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Data comes out through the API or a third-party connector. | Sim Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sim A documented REST API with its own request and response shapes. | Sim An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Não Scripts written for Zendesk have to be rewritten against the Freshdesk API. | Sim Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Sim A marketplace app framework with sidebar apps. | Sim Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Sim A large Freshworks marketplace: ahead of us here. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Sim SAML and OpenID Connect, with provisioning on the higher plans. | Sim Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Sim Two-factor sign-in, and an audit log on the higher plans. | Sim TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sim GDPR tooling and a DPA. | Sim Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sim SOC 2 and ISO 27001 reports are published: ahead of us here. | Não Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Sim An EEA data centre, chosen when the account is created. | Sim Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Sim Several regions worldwide, chosen at sign-up: more regions than we offer. | Não EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Freshdesk | Não se aplica Freshdesk is the system you are moving from. | Sim Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Freshdesk | Sim The API exposes agents, roles, SLA policies, fields, forms and solution articles, which is what our importer reads. The key must belong to an account administrator. | Sim A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Não se aplica The parallel run happens on the HelpFalcon side. | Sim Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Não No free plan; a 14-day trial. | Sim One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sim 14 days. | Sim 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Sim Per agent with no ticket cap, and day passes for occasional agents. | Sim Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Não confirmado We could not confirm a published uptime SLA on the pages we read. | Sim Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Não confirmado Migration help is not described in the plans we read. | Sim Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informações sobre Freshdesk retiradas do site público do fornecedor, verificadas em 2026-11-09: freshworks.com/freshdesk/pricing, freshworks.com/freshdesk/omni/pricing. "Não confirmado" quer dizer que não encontramos uma informação clara nas páginas públicas do fornecedor quando as lemos em 2026-11-09, e não que o recurso não exista. Encontrou algo errado ou desatualizado? Avise-nos e vamos corrigir.
Por que as equipes saem da Freshdesk
A helpdesk that speaks Zendesk instead of a fourth dialect: the same rules, SLAs and API your scripts already use, at $27 per agent instead of $55, with the AI copilot in the price instead of a $29 add-on.
One dialect instead of two
Teams that moved from Zendesk to Freshdesk often rewrote their rules into dispatch’r, supervisor and observer, and their scripts against a new API. HelpFalcon keeps the Zendesk concepts and answers Zendesk-shaped API calls at /zd/api/v2.
AI in the plan, not beside it
Freddy AI Copilot is an add-on at $29 per agent a month on Pro and Enterprise ($35 billed monthly), and the AI agent is billed in session packs of $49 per 100 after the first 500. Our copilot is in every paid plan and the AI agent is $0.50 per automated resolution. A session and a resolution are not the same unit.
Pro features at Growth prices
SLA policies, a report builder, dashboards, several brands and conditional forms start on our Growth plan at $18. For 20 agents, Pro at $27 is $6,480 a year against $13,200.
An importer that reads your setup, not just your tickets
Products become brands, agents keep their roles and groups, and ticket fields, forms, statuses, SLA policies and solution articles come over. Automations are listed one by one for you to rebuild.
One product instead of a suite
Chat, messaging and telephony sit in separate Freshworks products with their own prices. Here email, messenger, WhatsApp, social, voice and the help centre are in the same workspace and the same queue.
O que você mantém na mudança
A importação da Freshdesk é integrada. Ela apenas lê a sua conta antiga; nunca altera nada lá.
Vem automaticamente
- Products as brands, groups, and companies as organizations
- Agents with their roles and groups, and contacts
- Ticket fields, ticket forms and statuses
- SLA policies
- Canned responses as macros
- Tickets with their conversations
- Solution categories, folders and articles as your help centre
Refazer à mão
- Freshdesk automations: the report lists each dispatch’r, supervisor and observer rule to rebuild as a trigger, automation or macro
The API key has to belong to an agent with the Account Administrator role, because Freshdesk keys carry that agent’s permissions and a lower role cannot read agents, roles, SLA policies and automations.
Onde Freshdesk se destaca
Freshdesk pode ser a melhor escolha se estes pontos forem os mais importantes para você. Uma comparação justa também diz isto:
- Uma ampla suíte Freshworks (CRM, ITSM) de um único fornecedor.
- Um marketplace grande e muitos data centers regionais.
Preços de tabela de Freshdesk
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Growth | $19 | $23 |
| Pro | $55 | $66 |
| Enterprise | $89 | $107 |
Em 2026-11-09, consulte freshworks.com/freshdesk/pricing para os preços atuais. Em USD, sem impostos.
- Os preços acima são os planos do Freshdesk. A Freshworks também vende o pacote omnicanal, agora chamado Freshdesk Omni, por $29, $79 e $119 por agente e mês com cobrança anual ($35, $95 e $143 mensal); chat, mensagens e telefonia ficam ali, não nos planos do Freshdesk. O Freshdesk não tem plano gratuito, mas a Freshworks mantém um programa gratuito separado para equipes muito pequenas.
Preços de tabela do HelpFalcon
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | somente anual |
Por agente e por mês, em USD, sem impostos. Detalhes completos dos planos.
Perguntas sobre sair da Freshdesk
Why would a Freshdesk team move to HelpFalcon?
Usually for one of three reasons: the price per agent at the Pro level, AI that is in the plan instead of an add-on, or a Zendesk-compatible API because the team’s older internal scripts were written against Zendesk.
What comes over from Freshdesk?
Products as brands, groups, companies, agents with their roles, contacts, ticket fields, forms and statuses, SLA policies, canned responses as macros, tickets with their conversations, and solution articles as your help centre.
What has to be rebuilt by hand?
Freshdesk automations. The dry-run report lists every dispatch’r, supervisor and observer rule so you can rebuild it as a trigger, automation or macro, usually in an afternoon.
Can we keep working in Freshdesk during the move?
Yes. The import is read-only and supports delta syncs, so it reads only what changed since the last run. Teams run both side by side and go live one group at a time.
What is Freshdesk still better at?
A broad Freshworks suite from one vendor if you also need CRM or ITSM, a large marketplace, more regional data centres than our EU-only hosting, mature mobile apps and SDKs, and published SOC 2 and ISO 27001 reports.
Pronto para deixar a conta do Zendesk para trás?
Comece com o plano gratuito ou com 14 dias de teste do Pro. Sem cartão e sem ligação de vendas.
Zendesk é uma marca da Zendesk, Inc. Freshdesk são marcas dos respectivos titulares. O HelpFalcon não é afiliado, endossado nem patrocinado pela Zendesk, Inc. nem por qualquer outro fornecedor aqui mencionado. Os nomes de produtos são usados apenas para descrever a compatibilidade e comparar informações publicamente disponíveis.