Comparar
HelpFalcon vs Gorgias
O Gorgias foi feito para lojas de e-commerce e cobra por tickets, não por agentes. O HelpFalcon cobra por agente, com tickets ilimitados nos planos pagos, o que sai mais barato para lojas movimentadas com equipes pequenas e para equipes fora do e-commerce.
Esta página foi traduzida automaticamente e ainda não foi revisada por um falante nativo. Em caso de dúvida, vale a versão em inglês. Ler em inglês
Quanto paga uma equipe de 5 agentes
Preços de tabela com cobrança anual, em dólares americanos e sem impostos. Gorgias verificado em 2026-11-09.
| Fornecedor e plano | Por helpdesk / mês | Por ano |
|---|---|---|
| Gorgias Pro | $300 | $3,600 |
| HelpFalcon Pro | $27 | $1,620 |
Você fica com $1,980 por ano
Gorgias prices per helpdesk, not per agent: Pro includes 2,000 tickets a month and bills overage per ticket above that. HelpFalcon Pro is per agent with no ticket cap, so the sum here assumes five agents handling that volume.
Em 2026-11-09, consulte gorgias.com/pricing para os preços atuais. Em USD, sem impostos. Detalhes completos dos planos.
Em resumo
| Tema | Gorgias | HelpFalcon |
|---|---|---|
| Modelo de preços | Por helpdesk, por volume de tickets, excedente cobrado por ticket | Por agente, tickets ilimitados nos planos pagos |
| Agente de IA | $0.90 por interação automatizada (anual), $1.00 mensal; cada uma também conta como ticket | $0.50 por resolução |
| Hospedagem de dados na UE | Servidores nos EUA, na UE e na Austrália | UE por padrão em todos os planos |
| API compatível com o Zendesk | Não | Sim, /zd/api/v2 |
| Teste | 7 dias | 14 dias do Pro, sem cartão |
Informações sobre Gorgias retiradas do site público do fornecedor, verificadas em 2026-11-09: gorgias.com/pricing. Consulte lá os detalhes atuais.
Recurso por recurso
Cada linha é um ponto que decide a escolha de uma equipe de suporte. O HelpFalcon responde da mesma forma em todas as páginas de comparação, para que elas não se contradigam; a coluna Gorgias descreve o que o fornecedor documenta publicamente.
A tabela detalhada, os motivos para mudar e as perguntas abaixo estão por enquanto apenas em inglês.
| Recurso | Gorgias | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Parcial Tickets built around orders and stores; fewer ticket-model controls than a Zendesk-style desk. | Sim Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Sim Views and bulk actions. | Sim Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Parcial Macros with store variables. We could not confirm a play-mode queue. | Sim Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Não confirmado We could not confirm a side-conversation equivalent on the vendor’s public pages. | Sim Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Parcial Several stores in one helpdesk; brand separation is store-shaped rather than a brand model. | Sim Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sim Support addresses on your own domain. | Sim Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Sim A chat widget with self-service order actions. | Sim Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Sim WhatsApp, SMS, Facebook, Instagram and social comments and ads: strong for stores. | Sim WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Sim Voice is part of the helpdesk; minutes are billed on top. | Sim Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Parcial Agent apps for phones. We could not confirm a messenger SDK for your own app. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sim Rules with conditions and actions, including store actions. | Sim Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Parcial Response-time reporting and rules on elapsed time. We could not confirm SLA policies with business hours and holidays. | Sim The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Parcial Assignment through rules. We could not confirm skills-based routing. | Sim Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Não confirmado We could not confirm a sandbox or rule simulation. | Sim A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Não confirmado We could not confirm a per-seat copilot allowance separate from the AI Agent subscription. | Sim Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Pacote adicional An AI Agent subscription per plan (for example $27 a month on Basic for 30 interactions, $171 on Pro for 190), then $0.90 per automated interaction on annual billing, $1.00 monthly and $1.50 above the included allowance. Each interaction also counts against the ticket bundle. | Sim Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Sim Intent and sentiment detection tuned to e-commerce questions. | Sim Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sim A help centre with articles. | Sim On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Parcial A help centre on your own domain. We could not confirm one per store. | Sim help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Não confirmado We could not confirm per-article translations. | Sim Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Parcial Self-service order tracking rather than a request portal with forums. | Sim Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sim Dashboards including revenue from support conversations: the strongest in this comparison for stores. | Sim A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Parcial Fixed reports and revenue statistics rather than a report builder. | Sim Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sim Satisfaction surveys. | Sim CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Through the API or a connector. | Sim Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sim A documented REST API. | Sim An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Não Scripts written for Zendesk have to be rewritten. | Sim Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Parcial Integrations rather than a sidebar app framework. | Sim Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Sim A focused app catalogue, deepest in Shopify. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Parcial Single sign-on on the higher plans. | Sim Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Parcial Two-factor sign-in. We could not confirm an exportable audit log. | Sim TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sim GDPR tooling and a DPA. | Sim Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sim A SOC 2 report is published: ahead of us here. | Não Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Sim Servers in the US, EU and Australia. | Sim Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Sim US, EU and Australia: more regions than we offer. | Não EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Gorgias | Não se aplica Gorgias is the system you are moving from. | Sim Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Gorgias | Sim An admin REST API key reads users, customers, tickets with messages and notes, and macros. Rules are not available through the API. | Sim A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Não se aplica The parallel run happens on the HelpFalcon side. | Sim Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Não No free plan; a 7-day trial. | Sim One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sim 7 days. | Sim 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Não Priced by ticket volume per month, with overage per ticket above the bundle. | Sim Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Não confirmado We could not confirm a published uptime SLA on the pages we read. | Sim Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Não confirmado Migration help is not described in the plans we read. | Sim Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informações sobre Gorgias retiradas do site público do fornecedor, verificadas em 2026-11-09: gorgias.com/pricing. "Não confirmado" quer dizer que não encontramos uma informação clara nas páginas públicas do fornecedor quando as lemos em 2026-11-09, e não que o recurso não exista. Encontrou algo errado ou desatualizado? Avise-nos e vamos corrigir.
Por que as equipes saem da Gorgias
Pay per agent instead of per ticket: unlimited tickets on every paid plan, so a busy month is a good month rather than an overage line on the invoice.
A busy month should not cost more
Gorgias bundles tickets per month and bills overage per ticket above the bundle, so Black Friday raises the invoice. HelpFalcon is per agent with no ticket cap, so volume peaks cost nothing extra.
The AI agent is not also a ticket
A Gorgias automated interaction is $0.90 on annual billing ($1.00 monthly) and each one also counts against the ticket bundle, so one answer is billed twice. Here an automated resolution is $0.50 and does not consume anything else.
Support that is not only a store
If you also run B2B support, a partner desk or an internal help desk, you need forms, SLA policies with business hours, approvals, light agents and brands. Those are ticketing features, not store features.
Keep Shopify in the ticket
Connect Shopify in HelpFalcon and orders, refunds and customer history show next to the ticket, including on the tickets the importer brought over from Gorgias.
A compatible API and an open door
Your own scripts can use the Zendesk-compatible API at /zd/api/v2, and a one-click export of the whole workspace means the next move is never blocked by us.
O que você mantém na mudança
A importação da Gorgias é integrada. Ela apenas lê a sua conta antiga; nunca altera nada lá.
Vem automaticamente
- Teams as groups and users as agents
- Customers with all their email addresses
- Tickets with their messages and internal notes
- Macros
Refazer à mão
- Rules: the report lists each one with its description
- Macro actions that only work in Shopify, which are left out of the import
You need your Gorgias domain, an admin email and that admin’s REST API key. Connect Shopify in HelpFalcon too and the same orders show next to the imported tickets.
Onde Gorgias se destaca
Gorgias pode ser a melhor escolha se estes pontos forem os mais importantes para você. Uma comparação justa também diz isto:
- Integração profunda com o Shopify (pedidos e reembolsos no ticket).
- Relatórios de receita para vendas geradas pelo suporte.
Preços de tabela de Gorgias
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Starter50 tickets / mês, apenas cobrança mensal; $0.50 por ticket adicional | - | $10 |
| Basic300 tickets / mês; $0.50 por ticket adicional | $50 | $60 |
| Pro2,000 tickets / mês; $0.36 por ticket adicional | $300 | $360 |
| Advanced5,000 tickets / mês; $0.36 por ticket adicional | $750 | $900 |
Em 2026-11-09, consulte gorgias.com/pricing para os preços atuais. Em USD, sem impostos.
- Os preços do Gorgias são por helpdesk e por mês, não por agente. Os valores acima são apenas a assinatura do helpdesk; a página de preços também pode mostrar um valor maior que inclui a assinatura opcional do AI Agent, e o Enterprise é cotado por vendas. O Gorgias diz que cobra imposto sobre vendas onde a lei exige.
Preços de tabela do HelpFalcon
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | somente anual |
Por agente e por mês, em USD, sem impostos. Detalhes completos dos planos.
Perguntas sobre sair da Gorgias
How does per-agent pricing compare with per-ticket pricing?
It depends on your volume per agent. A store with five agents and 2,000 tickets a month pays $300 a month for Gorgias Pro (annual billing, checked 2026-11-09) and $135 a month on HelpFalcon Pro. The fewer agents handle the volume, the bigger the difference; the more agents, the smaller it gets, and above roughly 11 agents at that volume Gorgias Pro is the cheaper of the two.
What happens when we go over a ticket limit?
Nothing: paid HelpFalcon plans have no ticket limit, so there is no overage to budget for. The Free plan is capped at 100 tickets a month.
What comes over from Gorgias?
Teams as groups, users as agents, customers with all their email addresses, tickets with their messages and internal notes, and macros. Rules are not available in the Gorgias API, so the report lists each one with its description to rebuild.
Do we lose the Shopify integration?
No. Connect Shopify in HelpFalcon and orders, refunds and customer history appear next to the ticket. Macro actions that only work inside Shopify are left out of the import and rebuilt here.
What is Gorgias still better at?
Depth in e-commerce: the Shopify integration, revenue reporting for support-driven sales, and store-specific automations are more developed than ours. It also offers hosting in three regions, where we are EU-only today, and publishes a SOC 2 report.
Pronto para deixar a conta do Zendesk para trás?
Comece com o plano gratuito ou com 14 dias de teste do Pro. Sem cartão e sem ligação de vendas.
Zendesk é uma marca da Zendesk, Inc. Gorgias são marcas dos respectivos titulares. O HelpFalcon não é afiliado, endossado nem patrocinado pela Zendesk, Inc. nem por qualquer outro fornecedor aqui mencionado. Os nomes de produtos são usados apenas para descrever a compatibilidade e comparar informações publicamente disponíveis.