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Roadmap

What we are building, and what you want next.

Every open item on our plan, in the order we expect to ship it. Vote for the ones that matter to your team: the order of Later is decided by your votes.

See what is being built Changelog

Now 20

In development now. Votes still tell us which of these to finish first.

Next 5

Planned for the coming months, once the work in Now is out.

Later 6

On our list. The order is decided by your votes.

Recently shipped

Off the roadmap, into the product.

177 features shipped as of 8 November 2026. These are the latest items that moved from this board into HelpFalcon.

Read the changelog
  • Workspaces and onboardingHelp and support from inside the app
  • EnterpriseMove a workspace between regions
  • Sign-in and securityPublic trust centre
  • Languages and accessibilityAgent workspace in more languages
  • Workspaces and onboardingTalk to sales and book a demo
  • Reporting and qualityAutoQA, AI scoring for every conversation
  • Sign-in and securitySign in with Microsoft
  • Plans and billingEnterprise billing by invoice

How voting works

One person, one vote per item.

  1. Step 1: Pick what matters

    Vote for as many items as you like. Each one asks for your work email.

  2. Step 2: Confirm once

    We send one link to confirm the vote, so every person counts once per item.

  3. Step 3: It changes the order

    Confirmed votes set the order of Later and what we finish first in Now.

Votes are counted only after you confirm the link. We use your address for nothing else (see the privacy policy). Without JavaScript the Vote button opens an email to us instead.

Missing something your team needs?

Tell us what keeps you on your current helpdesk. Requests from teams moving over go straight onto this board.

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Vote for

Enter your email. We send one link to confirm your vote, so every person counts once. We do not use the address for anything else.