About

We built the helpdesk we wanted to pay for.

HelpFalcon is made by ASKEM d.o.o. Sarajevo, a small European software company. It grew out of a helpdesk we built to replace Zendesk for a large support team: the same way of working, with all of its history, at a fraction of the price.

The story

Support tools got expensive. The work did not change.

Running support on Zendesk is comfortable until the renewal arrives. Agents, light agents, the copilot add-on, data residency and advanced features add up quickly, and the price grows with every person you hire. Moving away usually means retraining everyone, rebuilding hundreds of rules and losing years of history.

We took the opposite route. HelpFalcon follows the same concepts your team already knows, imports the whole account with its history, and answers the same API, so the switch is a project of days instead of months.

A group of people working on laptops around a wooden table — Stock photo, not our team. Photo: Annie Spratt / Unsplash

Why it costs less

Cheaper because of how it is built, not because of what is missing.

The same plan depth for a fraction of the price comes from three decisions we made on day one.

23 %

Our Pro plan as a share of Zendesk Suite Professional

$27 vs $115 per agent per month, billed annually. Zendesk list price read on 2026-11-09 at zendesk.com/pricing.

One shared platform per region

Every workspace runs on the same efficient stack. No servers, databases or queues per customer, so a new team costs us almost nothing to host.

AI priced at cost, not as an add-on

The copilot is part of every paid plan under fair use, and automated AI resolutions are billed per resolution at a price close to what they cost us to run. The AI features are not switched on during the private beta.

A small team, no sales machine

Self-serve plans, public prices and a free assisted migration for larger teams. No seat minimums, no negotiation needed to get a fair price.

See every plan and the savings calculator

Principles

Four rules we hold ourselves to.

They decide what we build, what we charge and what we say on this site.

Respect the way people work
Support teams spend years tuning their rules, views and macros. We keep them working instead of asking you to start again.
Price it like infrastructure
A helpdesk is a tool you use all day, not a luxury. We run one efficient shared platform and pass the savings on.
Be honest about limits
We tell you what does not move over and what is still on the roadmap, before you sign up, not after.
Keep data close
Hosting in Germany, a per-workspace encryption key for your integration secrets, and AI that never trains on your customers' conversations. What is in place today, and what is not, is written down in the trust centre.

Two support agents with headsets in a bright office — Photo: Charanjeet Dhiman / Unsplash

Rows of yellow sticky notes on a white wall — Photo: Nathan Dumlao / Unsplash

How we work

In the open, and in reach.

Every message to us is read by someone who works on the product. What we plan, ship and fix is public.

The photos on this page are stock photos from Unsplash. The people in them are not HelpFalcon staff.

Company details

Company: ASKEM d.o.o. Sarajevo
Registered: ASKEM Društvo sa ograničenom odgovornošću, Bosnia and Herzegovina. MBS 65-01-0279-26, JIB 4203628980007
Product: HelpFalcon, hosted in Falkenstein, Germany
Stage: Private beta. One server, no availability commitment and no security certification yet: see the trust centre
General: hello@helpfalcon.com
Sales and press: sales@helpfalcon.com
Privacy: privacy@helpfalcon.com
Security: security@helpfalcon.com

Contact the team

Bring your whole Zendesk history. Keep your way of working.

Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.

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