Comparar
HelpFalcon frente a Freshdesk
Freshdesk es un helpdesk popular y de precio más bajo con su propia forma de trabajar. HelpFalcon encaja mejor si su equipo ya trabaja con los conceptos de Zendesk y quiere conservar sus reglas, vistas y scripts de API.
Esta página se ha traducido automáticamente y todavía no la ha revisado un hablante nativo. En caso de duda, prevalece la versión en inglés. Leer en inglés
Freshdesk Pro
$55
por agente / mes, facturación anual, a fecha de 2026-11-09
HelpFalcon Pro
$27
por agente / mes, facturación anual, copiloto de IA incluido
Precio de lista un 51 % más bajo por agente
Precios de lista en USD por agente y mes, facturación anual. Freshdesk comprobado el 2026-11-09. freshworks.com/freshdesk/pricing
Lo que paga un equipo de 20 agentes
Precios de lista con facturación anual, en dólares estadounidenses y sin impuestos. Freshdesk comprobado el 2026-11-09.
| Proveedor y plan | Por agente / mes | Al año |
|---|---|---|
| Freshdesk Pro | $55 | $13,200 |
| HelpFalcon Pro | $27 | $6,480 |
Se queda con $6,720 al año
A fecha de 2026-11-09, consulte freshworks.com/freshdesk/pricing para ver los precios actuales. USD, impuestos no incluidos. Detalles completos de los planes.
De un vistazo
| Tema | Freshdesk | HelpFalcon |
|---|---|---|
| Modelo de precios | Por agente y mes | Por agente y mes; agentes light gratuitos |
| Plan gratuito | No (prueba de 14 días) | Sí, 1 agente |
| Copiloto de IA generativa | Complemento Freddy AI Copilot, $29 por agente / mes anual, $35 mensual (Pro, Enterprise) | Incluido en cada plan de pago (uso razonable) |
| Agente de IA | 500 sesiones una sola vez, después $49 por cada 100 sesiones (por sesión, no por resolución) | $0.50 por resolución |
| Alojamiento de datos en la UE | Centro de datos en el EEE, elegido al registrarse | UE por defecto en todos los planes |
| API compatible con Zendesk | No | Sí, /zd/api/v2 |
| Reglas de Zendesk importadas tal como están | Mediante herramientas de migración | Importador integrado con un informe de reglas no asignadas |
Información de Freshdesk tomada del sitio web público del proveedor, comprobada el 2026-11-09: freshworks.com/freshdesk/pricing, freshworks.com/freshdesk/omni/pricing. Consulte allí los datos actuales.
Función por función
Cada fila es algo por lo que decide un equipo de soporte. HelpFalcon responde igual en todas las páginas de comparación, para que no se contradigan; la columna de Freshdesk describe lo que el proveedor documenta públicamente.
La tabla detallada, los motivos para cambiar y las preguntas de abajo están por ahora solo en inglés.
| Función | Freshdesk | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Sí Tickets with custom fields and statuses, and several ticket forms on the higher plans. | Sí Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Sí Ticket views and bulk actions. | Sí Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Parcial Canned responses, scenario automations and keyboard shortcuts. We could not confirm a play-mode queue. | Sí Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Sin confirmar We could not confirm a side-conversation equivalent on the vendor’s public pages. | Sí Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Sí Several products, each with its own portal, on the higher plans. | Sí Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sí Support addresses and your own domain. | Sí Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Parcial Chat and the messenger come from Freshchat, bundled in the omnichannel plans rather than the desk plans priced above. | Sí Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Parcial WhatsApp, Facebook and Instagram through the Freshworks messaging products. | Sí WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Complemento de pago Freshdesk Contact Center is a separate product with its own price. | Sí Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Sí Agent apps in the stores and mobile SDKs for your own app: ahead of us here. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sí Dispatch’r, supervisor and observer rules, plus webhooks. | Sí Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Sí SLA policies with business hours, reminders and escalation. | Sí The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Sí Round robin and load-based assignment, with skills-based routing on Enterprise. | Sí Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Parcial A sandbox on the Enterprise plan. | Sí A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Complemento de pago Freddy AI Copilot add-on, $29 per agent / month annually ($35 monthly), on Pro and Enterprise. | Sí Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Complemento de pago 500 sessions once, then $49 per 100 sessions. Priced per session, not per resolution, so it is not the same unit as ours. | Sí Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Complemento de pago Field prediction and suggestions sit inside the Freddy add-ons. | Sí Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sí A solutions knowledge base with search. | Sí On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Sí A custom portal domain, and one portal per product on the higher plans. | Sí help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Sí A multilingual knowledge base on the higher plans. | Sí Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Sí A customer portal with forums and ticket tracking. | Sí Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sí Curated and custom dashboards. | Sí A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Sí Custom reports from the Pro plan. | Sí Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sí CSAT surveys. | Sí CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Data comes out through the API or a third-party connector. | Sí Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sí A documented REST API with its own request and response shapes. | Sí An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | No Scripts written for Zendesk have to be rewritten against the Freshdesk API. | Sí Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Sí A marketplace app framework with sidebar apps. | Sí Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Sí A large Freshworks marketplace: ahead of us here. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Sí SAML and OpenID Connect, with provisioning on the higher plans. | Sí Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Sí Two-factor sign-in, and an audit log on the higher plans. | Sí TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sí GDPR tooling and a DPA. | Sí Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sí SOC 2 and ISO 27001 reports are published: ahead of us here. | No Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Sí An EEA data centre, chosen when the account is created. | Sí Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Sí Several regions worldwide, chosen at sign-up: more regions than we offer. | No EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Freshdesk | No aplicable Freshdesk is the system you are moving from. | Sí Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Freshdesk | Sí The API exposes agents, roles, SLA policies, fields, forms and solution articles, which is what our importer reads. The key must belong to an account administrator. | Sí A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | No aplicable The parallel run happens on the HelpFalcon side. | Sí Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | No No free plan; a 14-day trial. | Sí One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sí 14 days. | Sí 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Sí Per agent with no ticket cap, and day passes for occasional agents. | Sí Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Sin confirmar We could not confirm a published uptime SLA on the pages we read. | Sí Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Sin confirmar Migration help is not described in the plans we read. | Sí Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Información de Freshdesk tomada del sitio web público del proveedor, comprobada el 2026-11-09: freshworks.com/freshdesk/pricing, freshworks.com/freshdesk/omni/pricing. «Sin confirmar» significa que no encontramos una declaración clara en las páginas públicas del proveedor cuando las leímos el 2026-11-09, no que falte la función. ¿Hay algo incorrecto o desactualizado? Díganoslo y lo corregiremos.
Por qué los equipos dejan Freshdesk
A helpdesk that speaks Zendesk instead of a fourth dialect: the same rules, SLAs and API your scripts already use, at $27 per agent instead of $55, with the AI copilot in the price instead of a $29 add-on.
One dialect instead of two
Teams that moved from Zendesk to Freshdesk often rewrote their rules into dispatch’r, supervisor and observer, and their scripts against a new API. HelpFalcon keeps the Zendesk concepts and answers Zendesk-shaped API calls at /zd/api/v2.
AI in the plan, not beside it
Freddy AI Copilot is an add-on at $29 per agent a month on Pro and Enterprise ($35 billed monthly), and the AI agent is billed in session packs of $49 per 100 after the first 500. Our copilot is in every paid plan and the AI agent is $0.50 per automated resolution. A session and a resolution are not the same unit.
Pro features at Growth prices
SLA policies, a report builder, dashboards, several brands and conditional forms start on our Growth plan at $18. For 20 agents, Pro at $27 is $6,480 a year against $13,200.
An importer that reads your setup, not just your tickets
Products become brands, agents keep their roles and groups, and ticket fields, forms, statuses, SLA policies and solution articles come over. Automations are listed one by one for you to rebuild.
One product instead of a suite
Chat, messaging and telephony sit in separate Freshworks products with their own prices. Here email, messenger, WhatsApp, social, voice and the help centre are in the same workspace and the same queue.
Qué conserva al cambiar
La importación desde Freshdesk está integrada. Solo lee su cuenta anterior; nunca cambia nada allí.
Se traslada automáticamente
- Products as brands, groups, and companies as organizations
- Agents with their roles and groups, and contacts
- Ticket fields, ticket forms and statuses
- SLA policies
- Canned responses as macros
- Tickets with their conversations
- Solution categories, folders and articles as your help centre
Hay que rehacerlo a mano
- Freshdesk automations: the report lists each dispatch’r, supervisor and observer rule to rebuild as a trigger, automation or macro
The API key has to belong to an agent with the Account Administrator role, because Freshdesk keys carry that agent’s permissions and a lower role cannot read agents, roles, SLA policies and automations.
Dónde destaca Freshdesk
Freshdesk puede encajar mejor si esto es lo que más le importa. Una comparación justa también lo dice:
- Una amplia suite de Freshworks (CRM, ITSM) de un solo proveedor.
- Un gran marketplace y muchos centros de datos regionales.
Precios de lista de Freshdesk
| Plan | Facturación anual | Facturación mensual |
|---|---|---|
| Growth | $19 | $23 |
| Pro | $55 | $66 |
| Enterprise | $89 | $107 |
A fecha de 2026-11-09, consulte freshworks.com/freshdesk/pricing para ver los precios actuales. USD, impuestos no incluidos.
- Los precios de arriba son los planes de Freshdesk. Freshworks también vende el paquete omnicanal, ahora llamado Freshdesk Omni, a $29, $79 y $119 por agente y mes con facturación anual ($35, $95 y $143 mensual); el chat, la mensajería y la telefonía están allí y no en los planes de Freshdesk. Freshdesk no tiene plan gratuito, pero Freshworks mantiene un programa gratuito aparte para equipos muy pequeños.
Precios de lista de HelpFalcon
| Plan | Facturación anual | Facturación mensual |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | solo anual |
Por agente y mes, USD, impuestos no incluidos. Detalles completos de los planes.
Preguntas sobre el cambio desde Freshdesk
Why would a Freshdesk team move to HelpFalcon?
Usually for one of three reasons: the price per agent at the Pro level, AI that is in the plan instead of an add-on, or a Zendesk-compatible API because the team’s older internal scripts were written against Zendesk.
What comes over from Freshdesk?
Products as brands, groups, companies, agents with their roles, contacts, ticket fields, forms and statuses, SLA policies, canned responses as macros, tickets with their conversations, and solution articles as your help centre.
What has to be rebuilt by hand?
Freshdesk automations. The dry-run report lists every dispatch’r, supervisor and observer rule so you can rebuild it as a trigger, automation or macro, usually in an afternoon.
Can we keep working in Freshdesk during the move?
Yes. The import is read-only and supports delta syncs, so it reads only what changed since the last run. Teams run both side by side and go live one group at a time.
What is Freshdesk still better at?
A broad Freshworks suite from one vendor if you also need CRM or ITSM, a large marketplace, more regional data centres than our EU-only hosting, mature mobile apps and SDKs, and published SOC 2 and ISO 27001 reports.
¿Listo para dejar atrás la factura de Zendesk?
Empiece con el plan gratuito o con 14 días de prueba de Pro. Sin tarjeta y sin llamada comercial.
Zendesk es una marca de Zendesk, Inc. Freshdesk son marcas de sus respectivos propietarios. HelpFalcon no está afiliado a Zendesk, Inc. ni a ningún otro proveedor mencionado aquí, ni cuenta con su respaldo o patrocinio. Los nombres de productos se usan solo para describir la compatibilidad y comparar información disponible públicamente.