Comparar
HelpFalcon frente a Help Scout
Help Scout es un helpdesk tipo bandeja de entrada compartida con el que es fácil empezar. HelpFalcon está pensado para equipos que necesitan un modelo de tickets completo: SLA, disparadores complejos, varias marcas, formularios y una API compatible con Zendesk.
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Help Scout Plus
$45
por agente / mes, facturación anual, a fecha de 2026-11-09
HelpFalcon Pro
$27
por agente / mes, facturación anual, copiloto de IA incluido
Precio de lista un 40 % más bajo por agente
Precios de lista en USD por agente y mes, facturación anual. Help Scout comprobado el 2026-11-09. helpscout.com/pricing
Lo que paga un equipo de 20 agentes
Precios de lista con facturación anual, en dólares estadounidenses y sin impuestos. Help Scout comprobado el 2026-11-09.
| Proveedor y plan | Por agente / mes | Al año |
|---|---|---|
| Help Scout Plus | $45 | $10,800 |
| HelpFalcon Pro | $27 | $6,480 |
Se queda con $4,320 al año
Help Scout prices per user per month. $45 is the Plus price on annual billing; billed monthly it is $54.
A fecha de 2026-11-09, consulte helpscout.com/pricing para ver los precios actuales. USD, impuestos no incluidos. Detalles completos de los planes.
De un vistazo
| Tema | Help Scout | HelpFalcon |
|---|---|---|
| Modelo de precios | Por usuario y mes | Por agente y mes; agentes light gratuitos |
| Modelo de tickets | Bandeja de entrada compartida (conversaciones) | Tickets con estados, formularios, campos y SLA |
| IA generativa | AI Assist, Drafts y Summarize incluidos; el complemento Envoy resuelve a $0.75 por resolución | Copiloto incluido en cada plan de pago (uso razonable) |
| API compatible con Zendesk | No | Sí, /zd/api/v2 |
| Prueba | 15 días en Standard y Plus, sin tarjeta; Pro mediante demostración | 14 días de Pro, sin tarjeta |
Información de Help Scout tomada del sitio web público del proveedor, comprobada el 2026-11-09: helpscout.com/pricing. Consulte allí los datos actuales.
Función por función
Cada fila es algo por lo que decide un equipo de soporte. HelpFalcon responde igual en todas las páginas de comparación, para que no se contradigan; la columna de Help Scout describe lo que el proveedor documenta públicamente.
La tabla detallada, los motivos para cambiar y las preguntas de abajo están por ahora solo en inglés.
| Función | Help Scout | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Parcial Conversations with active, pending and closed states and custom fields; not ticket forms, custom statuses or SLA policies. | Sí Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Parcial Folders and saved searches rather than views with live counts and bulk macros. | Sí Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Parcial Saved replies and workflows. We could not confirm a play-mode queue. | Sí Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Sin confirmar We could not confirm a side-conversation equivalent on the vendor’s public pages. | Sí Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Parcial Several mailboxes, each with its own address and Docs site, rather than a brand model across rules and forms. | Sí Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sí Several mailboxes on your own domain, in a calm email-like interface: ahead of us on feel. | Sí Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Sí The Beacon widget with chat, help articles and a contact form. | Sí Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Sin confirmar We could not confirm WhatsApp or social messaging channels on the pages we read. | Sí WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | No No telephony channel in the product. | Sí Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Parcial Agent apps for iOS and Android; the widget runs in your own app through JavaScript rather than a native SDK. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sí Workflows, manual and automatic, with conditions and actions. | Sí Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | No No SLA policy model with business hours and holidays; workflows can escalate on elapsed time. | Sí The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Parcial Assignment through workflows and teams. We could not confirm skills-based routing. | Sí Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Sin confirmar We could not confirm a sandbox or rule simulation. | Sí A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Sí AI Assist, AI Drafts and Summarize are included in the plans. | Sí Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Sí The Envoy add-on resolves conversations at $0.75 per resolution, charged once per conversation, with a monthly cap you set. | Sí Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Sin confirmar We could not confirm intent and sentiment as fields that rules can use. | Sí Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sí Docs sites with search. | Sí On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Sí A Docs site per mailbox on your own domain. | Sí help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Sin confirmar We could not confirm per-article translations. | Sí Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Parcial Customers can see their own conversations when signed in; no community forums. | Sí Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sí Reports on conversations, happiness and Docs. | Sí A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Parcial Fixed report views rather than a report builder with your own metrics. | Sí Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sí Happiness ratings. | Sí CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Through the API or a third-party connector. | Sí Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sí A documented REST API with OAuth. | Sí An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | No Scripts written for Zendesk have to be rewritten. | Sí Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Parcial Integrations and a sidebar app API rather than a full app framework. | Sí Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Parcial An app directory, smaller than the suite vendors in this comparison. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Parcial SAML single sign-on on the higher plans. | Sí Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Parcial Two-factor sign-in. We could not confirm an exportable audit log. | Sí TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sí GDPR tooling and a DPA. | Sí Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sí A SOC 2 report is published: ahead of us here. | No Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Sin confirmar We could not find an official statement on EU data hosting. | Sí Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Sin confirmar Not stated on the pages we read. | No EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Help Scout | No aplicable Help Scout is the system you are moving from. | Sí Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Help Scout | Sí An app you create yourself reads every mailbox that user can see, and a Docs API key adds the articles. | Sí A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | No aplicable The parallel run happens on the HelpFalcon side. | Sí Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Sí Yes, up to 5 users: more generous than our single agent. | Sí One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sí 15 days on Standard and Plus without a card; Pro by demo. | Sí 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Sí Per user with no ticket cap. | Sí Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Sin confirmar We could not confirm a published uptime SLA on the pages we read. | Sí Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Sin confirmar Migration help is not described in the plans we read. | Sí Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Información de Help Scout tomada del sitio web público del proveedor, comprobada el 2026-11-09: helpscout.com/pricing. «Sin confirmar» significa que no encontramos una declaración clara en las páginas públicas del proveedor cuando las leímos el 2026-11-09, no que falte la función. ¿Hay algo incorrecto o desactualizado? Díganoslo y lo corregiremos.
Por qué los equipos dejan Help Scout
Keep the calm inbox and add the ticketing you have outgrown: SLA policies with business hours, forms, custom statuses, brands, skills-based routing and a Zendesk-compatible API, with your conversations and Docs imported.
The inbox stopped being enough
The usual trigger is an SLA a customer asked for, a second brand, or a form with conditional fields. HelpFalcon has SLA policies with business hours and holidays, custom statuses, conditional forms and up to 300 brands.
Rules that can carry a process
Triggers on every update, automations on time, group SLAs, skills-based routing, approvals and side conversations with other teams, with a sandbox to try a rule before it goes live.
Reporting you can build yourself
Pick metrics and attributes, filter, group and drill down to the tickets behind a number, then schedule it by email. QA scorecards, AI scoring of every conversation and workforce management come with Pro.
A price that does not climb with the features
Everything above is on our Pro plan at $27 per agent a month on annual billing. Help Scout lists Plus at $45 and Pro at $75 per user a month on annual billing: $10,800 a year for 20 agents on Plus against $6,480 here.
Your conversations and Docs come with you
Mailboxes become groups and brands, teams become groups, users become agents, saved replies become macros, conversations become tickets with their threads, and Docs becomes your help centre.
Qué conserva al cambiar
La importación desde Help Scout está integrada. Solo lee su cuenta anterior; nunca cambia nada allí.
Se traslada automáticamente
- Mailboxes as groups, and as brands when you have more than one
- Teams as groups and users as agents
- Customers and custom fields
- Saved replies as macros
- Conversations with their threads, as tickets
- Docs collections, categories and articles as your help centre
Hay que rehacerlo a mano
- Help Scout workflows: the report lists each one to rebuild as a trigger, automation or macro
You create the app yourself under My Apps, so no new billing relationship is needed; a Docs API key adds the articles. Help Scout allows 200 requests a minute per account (400 on Plus), and the importer lets you lower the rate so your team can keep working.
Dónde destaca Help Scout
Help Scout puede encajar mejor si esto es lo que más le importa. Una comparación justa también lo dice:
- Una interfaz tranquila, parecida al correo electrónico, que los equipos pequeños aprenden rápido.
- Plan gratuito para hasta 5 usuarios.
Precios de lista de Help Scout
| Plan | Facturación anual | Facturación mensual |
|---|---|---|
| Freehasta 5 usuarios | $0 | $0 |
| Standardpor usuario | $25 | $30 |
| Pluspor usuario | $45 | $54 |
| Propor usuario | $75 | $90 |
A fecha de 2026-11-09, consulte helpscout.com/pricing para ver los precios actuales. USD, impuestos no incluidos.
- La página de precios de Help Scout muestra un precio por plan detrás de un selector mensual/anual con la etiqueta «-16 %»; las cifras anuales de arriba son las que muestra por defecto y las mensuales los mismos precios sin ese descuento. La página no dice nada sobre impuestos y seguimos sin encontrar una declaración oficial sobre el alojamiento de datos en la UE.
Precios de lista de HelpFalcon
| Plan | Facturación anual | Facturación mensual |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | solo anual |
Por agente y mes, USD, impuestos no incluidos. Detalles completos de los planes.
Preguntas sobre el cambio desde Help Scout
Is HelpFalcon not much heavier than Help Scout?
It has more in it, but the workspace is built to stay quiet: views, tabs, macros and keyboard shortcuts, with the advanced parts (forms, SLAs, routing) switched on only when an admin sets them up.
What comes over from Help Scout?
Mailboxes as groups and brands, teams as groups, users as agents, customers, custom fields, saved replies as macros, conversations with their threads as tickets, and Docs as your help centre.
What has to be rebuilt by hand?
Help Scout workflows. The dry-run report lists each one so you can rebuild it as a trigger, automation or macro.
Do we lose the simple, email-like feel?
Agents still read a thread and reply. What changes is what the system can do around it: statuses, SLAs, forms and reports. Light agents who only need to read or comment are free.
What is Help Scout still better at?
A calm, email-like interface that small teams pick up in an afternoon, a free plan for up to five users against our one agent, and a simpler setup when you do not need SLAs, forms or brands. We also could not find an official statement on EU data hosting for Help Scout, which may matter to you in either direction.
¿Listo para dejar atrás la factura de Zendesk?
Empiece con el plan gratuito o con 14 días de prueba de Pro. Sin tarjeta y sin llamada comercial.
Zendesk es una marca de Zendesk, Inc. Help Scout son marcas de sus respectivos propietarios. HelpFalcon no está afiliado a Zendesk, Inc. ni a ningún otro proveedor mencionado aquí, ni cuenta con su respaldo o patrocinio. Los nombres de productos se usan solo para describir la compatibilidad y comparar información disponible públicamente.