Comparar
HelpFalcon frente a Front
Front es una bandeja de entrada compartida basada en el correo electrónico, con colaboración por encima. HelpFalcon es un sistema de tickets completo como Zendesk: formularios, campos, SLA, disparadores, un centro de ayuda y una API compatible con Zendesk, a un precio por agente más bajo.
Esta página se ha traducido automáticamente y todavía no la ha revisado un hablante nativo. En caso de duda, prevalece la versión en inglés. Leer en inglés
Front Professional
$65
por agente / mes, facturación anual, a fecha de 2026-11-09
HelpFalcon Pro
$27
por agente / mes, facturación anual, copiloto de IA incluido
Precio de lista un 58 % más bajo por agente
Precios de lista en USD por agente y mes, facturación anual. Front comprobado el 2026-11-09. front.com/pricing
Lo que paga un equipo de 20 agentes
Precios de lista con facturación anual, en dólares estadounidenses y sin impuestos. Front comprobado el 2026-11-09.
| Proveedor y plan | Por agente / mes | Al año |
|---|---|---|
| Front Professional | $65 | $15,600 |
| HelpFalcon Pro | $27 | $6,480 |
Se queda con $9,120 al año
A fecha de 2026-11-09, consulte front.com/pricing para ver los precios actuales. USD, impuestos no incluidos. Detalles completos de los planes.
De un vistazo
| Tema | Front | HelpFalcon |
|---|---|---|
| Modelo de precios | Por puesto y mes, con límite de puestos por plan | Por agente y mes; agentes light gratuitos |
| Plan gratuito | No (prueba de 14 días de Professional, sin tarjeta) | Sí, 1 agente |
| Límites de puestos | Starter hasta 10 puestos, Professional hasta 50 | Sin límite de puestos en ningún plan de pago |
| Copiloto de IA | Complemento Copilot, $20 por puesto / mes en Starter y Professional, incluido en Enterprise | Incluido en cada plan de pago (uso razonable) |
| Agente de IA | Autopilot, por resultado: $0.39 por traspaso, $0.89 por resolución | $0.50 por resolución |
| API compatible con Zendesk | No | Sí, /zd/api/v2 |
Información de Front tomada del sitio web público del proveedor, comprobada el 2026-11-09: front.com/pricing. Consulte allí los datos actuales.
Función por función
Cada fila es algo por lo que decide un equipo de soporte. HelpFalcon responde igual en todas las páginas de comparación, para que no se contradigan; la columna de Front describe lo que el proveedor documenta públicamente.
La tabla detallada, los motivos para cambiar y las preguntas de abajo están por ahora solo en inglés.
| Función | Front | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Parcial A shared inbox with tags and custom fields rather than a ticket model with forms, custom statuses and SLA policies. | Sí Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Parcial Inboxes, tags and rules rather than views with live counts and bulk macros. | Sí Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Parcial Message templates and rules. We could not confirm a play-mode queue. | Sí Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Sí Discussions and comments beside the customer thread: one of Front’s strengths. | Sí Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Parcial Several shared inboxes with their own addresses; brand separation is inbox-shaped. | Sí Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sí The best email-client feel in this comparison for teams moving off shared Gmail or Outlook. | Sí Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Sí A chat widget for your site. | Sí Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Sí WhatsApp, SMS, Facebook and Instagram channels. | Sí WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Parcial Calls through telephony integrations. We could not confirm a built-in browser phone with a menu and recordings. | Sí Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Parcial Agent apps for iOS and Android. We could not confirm a messenger SDK for your own app. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sí Rules with conditions and actions, and a rule builder. | Sí Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Parcial SLA rules on conversations. We could not confirm the full policy model with business hours and holidays. | Sí The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Sí Load balancing and assignment rules. | Sí Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Sin confirmar We could not confirm a sandbox or rule simulation. | Sí A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Complemento de pago Copilot add-on, $20 per seat / month on Starter and Professional, included in Enterprise. | Sí Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Complemento de pago Autopilot, priced by outcome: $0.39 for a handoff and $0.89 for a resolution, charged once per conversation at the highest outcome reached. | Sí Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Parcial AI tagging and summaries. We could not confirm intent and sentiment as fields that rules can use. | Sí Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sí A knowledge base with search. | Sí On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Parcial A knowledge base on your own domain. We could not confirm one per brand. | Sí help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Sin confirmar We could not confirm per-article translations. | Sí Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Sin confirmar We could not confirm a request portal with My requests or community forums. | Sí Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sí Analytics on conversations, teams and SLAs. | Sí A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Parcial Fixed analytics and exports rather than a report builder with your own metrics. | Sí Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sí Customer satisfaction surveys. | Sí CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Through the API or a connector. | Sí Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sí A documented REST API. | Sí An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | No Scripts written for Zendesk have to be rewritten. | Sí Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Sí An app platform with plugins in the sidebar. | Sí Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Sí A solid app directory, strongest around email and CRM: ahead of us here. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Sí SAML single sign-on, with provisioning on the higher plans. | Sí Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Sí Two-factor sign-in, and an audit log on the higher plans. | Sí TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sí GDPR tooling and a DPA. | Sí Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sí A SOC 2 report is published: ahead of us here. | No Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Sin confirmar We could not confirm an EU hosting option on the pages we read. | Sí Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Sin confirmar Not stated on the pages we read. | No EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Front | No aplicable Front is the system you are moving from. | Sí Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Front | Parcial A company-admin token reads shared inboxes, teammates, contacts, templates and conversations. Private inboxes and rules are not available through the API. | Sí A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | No aplicable The parallel run happens on the HelpFalcon side. | Sí Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | No No free plan; a 14-day trial of Professional without a card. | Sí One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sí 14 days of Professional, no card. | Sí 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Parcial Starter is capped at 10 seats and Professional at 50, so growth forces a plan change. | Sí Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Sin confirmar We could not confirm a published uptime SLA on the pages we read. | Sí Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Sin confirmar Migration help is not described in the plans we read. | Sí Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Información de Front tomada del sitio web público del proveedor, comprobada el 2026-11-09: front.com/pricing. «Sin confirmar» significa que no encontramos una declaración clara en las páginas públicas del proveedor cuando las leímos el 2026-11-09, no que falte la función. ¿Hay algo incorrecto o desactualizado? Díganoslo y lo corregiremos.
Por qué los equipos dejan Front
A full ticketing system instead of a shared inbox — forms, fields, SLA policies, triggers, a help centre and a Zendesk-compatible API — with no seat caps and no copilot add-on.
Seat caps decide your plan for you
Front caps Starter at 10 seats and Professional at 50, so hiring moves you up a tier. HelpFalcon has no seat caps on any paid plan: the plan is about features, not headcount.
A ticket model, not a tidy inbox
Conditional ticket forms, custom fields and statuses, SLA policies with business hours and holidays, group SLAs, approvals and skills-based routing. Front is excellent at shared email; this is the layer above it.
A help centre that belongs to the same product
Articles per brand in as many languages as you support, on your own domain, with request forms, My requests, community forums and AI answers in search, from the Free plan up.
The copilot is not an add-on
Front prices Copilot at $20 per seat a month on Starter and Professional. Ours is in every paid plan under a fair-use allowance, and the autonomous agent is $0.50 per automated resolution.
Lower per seat, too
Professional lists at $65 per seat a month on annual billing ($85 monthly). HelpFalcon Pro is $27: $6,480 a year for 20 agents against $15,600.
Qué conserva al cambiar
La importación desde Front está integrada. Solo lee su cuenta anterior; nunca cambia nada allí.
Se traslada automáticamente
- Shared inboxes as groups and teammates as agents
- Contacts
- Message templates as macros
- Conversations with their messages and internal comments
Hay que rehacerlo a mano
- Front rules, rebuilt as triggers: they are not available through the Front API
Private inboxes are not shared through the Front API and cannot be imported. A conversation that sits in several inboxes is imported once. You need an API token created by a company admin.
Dónde destaca Front
Front puede encajar mejor si esto es lo que más le importa. Una comparación justa también lo dice:
- Una sensación de cliente de correo que los equipos que vienen de bandejas compartidas de Gmail u Outlook adoptan rápido.
- Buena colaboración interna sobre mensajes compartidos.
Precios de lista de Front
| Plan | Facturación anual | Facturación mensual |
|---|---|---|
| Starterhasta 10 puestos | $25 | $35 |
| Professionalhasta 50 puestos | $65 | $85 |
| Enterpriseannual billing only | $105 | - |
A fecha de 2026-11-09, consulte front.com/pricing para ver los precios actuales. USD, impuestos no incluidos.
- La página de precios de Front muestra precios anuales por defecto; las cifras mensuales de arriba están detrás de su propio selector de facturación, y Enterprise solo se vende con facturación anual.
- Front cobra Autopilot por resultado: $0.39 por un traspaso y $0.89 por una resolución. Solo el nivel de resolución es la misma unidad que nuestro precio por resolución.
Precios de lista de HelpFalcon
| Plan | Facturación anual | Facturación mensual |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | solo anual |
Por agente y mes, USD, impuestos no incluidos. Detalles completos de los planes.
Preguntas sobre el cambio desde Front
Will the team miss Front’s collaboration?
Front’s discussions and comments on a shared message are genuinely good. HelpFalcon covers the same ground with internal notes, @mentions, collision detection and side conversations to other teams by email, Slack or Microsoft Teams, inside a ticket model.
What comes over from Front?
Shared inboxes as groups, teammates as agents, contacts, message templates as macros, and conversations with their messages and internal comments. A conversation in several inboxes is imported once.
What does not come over?
Private inboxes, because Front does not share them through its API, and rules, which are not available through the API either and have to be rebuilt as triggers. The dry-run report shows exactly what the import found.
How do the AI prices compare?
Front prices Copilot at $20 per seat a month on Starter and Professional, and Autopilot by outcome: $0.39 when it hands a conversation to your team and $0.89 when it resolves one itself. Our copilot is in the plan, and the AI agent is $0.50 per automated resolution, with no charge for a hand-off.
What is Front still better at?
The email-client feel for teams moving off shared Gmail or Outlook, collaboration on a shared message, a strong app directory around email and CRM, and a published SOC 2 report. We also could not confirm an EU hosting option for Front, which may matter to you in either direction.
¿Listo para dejar atrás la factura de Zendesk?
Empiece con el plan gratuito o con 14 días de prueba de Pro. Sin tarjeta y sin llamada comercial.
Zendesk es una marca de Zendesk, Inc. Front son marcas de sus respectivos propietarios. HelpFalcon no está afiliado a Zendesk, Inc. ni a ningún otro proveedor mencionado aquí, ni cuenta con su respaldo o patrocinio. Los nombres de productos se usan solo para describir la compatibilidad y comparar información disponible públicamente.