Blog
Notizen zu Support, Wechsel und Sparen.
Praxisleitfäden für Teams im Kundensupport und die Überlegungen hinter HelpFalcon. Die Beiträge selbst sind auf Englisch.
Diese Seite wurde maschinell übersetzt und noch nicht von einer Muttersprachlerin oder einem Muttersprachler geprüft. Im Zweifel gilt die englische Fassung. Auf Englisch lesen
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Triggers, automations and SLAs that behave the same after the move
How HelpFalcon keeps imported business rules behaving the way they did, and how we measure it instead of hoping.
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Replacing the Zendesk Web Widget without touching your zE() calls
How to swap the Zendesk messaging widget for the HelpFalcon messenger by changing one script tag, and what to check before you do.
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Zendesk pricing in 2026, explained
The Zendesk list prices as of November 2026, the add-ons that change the total, and a worked example for a team of 20 agents.
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Keep your Zendesk API scripts: changing one base URL
How the Zendesk-compatible API lets internal services, SDK clients and help-centre widgets keep working after a move to HelpFalcon.
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What comes over when you import a Zendesk account
A walk through everything the HelpFalcon importer copies from Zendesk, in what order, and how it handles the things that do not map one to one.
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Why the AI copilot is in the plan, not an add-on
How HelpFalcon can include reply drafts, summaries, translation and triage in every paid plan, and what fair use means in practice.
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Parallel run and cutover, one group at a time
Why moving one group at a time beats a big-bang switch, and the exact steps of a cutover with a fallback window.
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Customer support data in the EU: what to ask your helpdesk vendor
Eight questions that tell you where your support data really lives, who can read it, and what happens when you leave.
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Zendesk alternatives in 2026: a factual comparison
Freshdesk, Zoho Desk, Help Scout, Intercom, Gorgias and HelpFalcon compared on pricing model, AI pricing, data hosting and migration effort.