Zendesk pricing in 2026, explained
The Zendesk list prices as of November 2026, the add-ons that change the total, and a worked example for a team of 20 agents.
Zendesk’s headline price is per agent, per month. The number on the invoice can be a good deal higher, because several of the features teams care most about are priced separately or gated behind a higher plan. Here is what the public pricing page showed on 9 November 2026. Prices change, so always check zendesk.com/pricing before you decide.
The plans
| Plan | Per agent / month, billed annually | Billed monthly |
|---|---|---|
| Support Team | $19 | $25 |
| Suite Team | $55 | $69 |
| Suite Professional | $115 | $149 |
| Suite Enterprise + Copilot | Talk to Sales | Talk to Sales |
Prices as of 2026-11-09, USD, excluding tax, from zendesk.com/pricing. Suite Growth was not listed on the public page on that date.
The add-ons that change the total
- Copilot. The generative AI assistant for agents is an add-on at $50 per agent per month (billed yearly), for Professional and above.
- Automated resolutions. AI agents are priced per resolution: $1.50 each committed, or $2.00 pay as you go. The pricing page listed some included with each plan: 5 automated resolutions per agent per month on Support Team and Suite Team, 10 on Suite Professional.
- Action credits. $200 per 100,000 actions per subscription term.
- Data center location. This one does not add to the invoice, but it does decide which plan you need. Zendesk’s help centre describes the Data Center Location add-on as “available and free of charge for Zendesk Suite Professional or higher plans”, not switched on automatically, and arranged with your account representative (Zendesk help centre, checked 2026-11-09). So if you need your data in the EEA, the Team plans are out and the Suite Professional price is the price of EU hosting.
A worked example: 20 agents
A team of 20 agents on Suite Professional with Copilot, billed annually:
| Item | Per month | Per year |
|---|---|---|
| Suite Professional, 20 x $115 | $2,300 | $27,600 |
| Copilot, 20 x $50 | $1,000 | $12,000 |
| Total | $3,300 | $39,600 |
That is before automated resolutions above the included allowance.
The same team on HelpFalcon
HelpFalcon Pro is $27 per agent per month billed annually ($33 monthly), with the AI copilot included under a fair-use allowance of 450 actions per agent per month, pooled across the team. Data is hosted in the EU on every plan, Free included.
| Item | Per month | Per year |
|---|---|---|
| HelpFalcon Pro, 20 x $27 | $540 | $6,480 |
| AI copilot | included | included |
| Total | $540 | $6,480 |
HelpFalcon prices are as of 2026-11-09, USD, excluding tax; our own pricing page is the live source. The autonomous AI agent is the one thing metered on top, at $0.50 per automated resolution.
Light agents (colleagues who read tickets and add internal notes) are free and never count as a paid seat: five of them on Starter, and as many as you like on Growth, Pro and Enterprise.
What to compare besides the price
- Feature parity for your workflows, not for a feature list: views, macros, triggers, SLAs and the reports you actually open.
- Migration effort. A cheaper tool that takes three months to adopt is not cheaper.
- Integrations. Your own API scripts can move with a base URL change to HelpFalcon; marketplace apps tied to zendesk.com need a replacement.
See the full HelpFalcon vs Zendesk comparison or the HelpFalcon pricing.
Zendesk is a trademark of Zendesk, Inc. HelpFalcon is not affiliated with Zendesk.
