Vergleich
HelpFalcon vs. Zoho Desk
Zoho Desk ist ein günstiger Helpdesk, der am besten in die Zoho-Suite passt. HelpFalcon richtet sich an Teams, die Zendesk verlassen und ihre Arbeitsabläufe und Integrationen mit möglichst wenig Änderungen behalten möchten.
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Zoho Desk Enterprise
$40
pro Agent / Monat, jährliche Abrechnung, Stand 2026-11-09
HelpFalcon Pro
$27
pro Agent / Monat, jährliche Abrechnung, KI-Copilot inklusive
32 % niedrigerer Listenpreis pro Agent
Listenpreise in USD pro Agent und Monat bei jährlicher Abrechnung. Zoho Desk geprüft am 2026-11-09. zoho.com/desk/pricing.html
Was ein Team mit 20 Agenten zahlt
Listenpreise bei jährlicher Zahlung, in US-Dollar und ohne Steuern. Zoho Desk geprüft am 2026-11-09.
| Anbieter und Tarif | Pro Agent / Monat | Pro Jahr |
|---|---|---|
| Zoho Desk Enterprise | $40 | $9,600 |
| HelpFalcon Pro | $27 | $6,480 |
Sie behalten $3,120 pro Jahr
Stand 2026-11-09, siehe zoho.com/desk/pricing.html für aktuelle Preise. USD, ohne Steuern. Alle Tarifdetails.
Auf einen Blick
| Thema | Zoho Desk | HelpFalcon |
|---|---|---|
| Preismodell | Pro Benutzer und Monat | Pro Agent und Monat; Light Agents kostenlos |
| Kostenloser Tarif | Ja, bis zu 3 Benutzer | Ja, 1 Agent |
| Generative KI | Zia in Professional und Enterprise enthalten | Copilot in jedem kostenpflichtigen Tarif enthalten (Fair Use) |
| Datenhosting in der EU | Ja, über das EU-Rechenzentrum (desk.zoho.eu) | Standardmäßig EU, in jedem Tarif |
| Zendesk-kompatible API | Nein | Ja, /zd/api/v2 |
| Testphase | 15 Tage | 14 Tage Pro, ohne Karte |
Informationen zu Zoho Desk von der öffentlichen Website des Anbieters, geprüft am 2026-11-09: zoho.com/desk/pricing. Aktuelle Angaben finden Sie dort.
Funktion für Funktion
Jede Zeile ist ein Punkt, nach dem Support-Teams entscheiden. HelpFalcon antwortet auf jeder Vergleichsseite gleich, damit sich die Seiten nicht widersprechen; die Spalte Zoho Desk beschreibt, was der Anbieter öffentlich dokumentiert.
Die ausführliche Tabelle, die Wechselgründe und die Fragen unten sind vorläufig nur auf Englisch verfügbar.
| Funktion | Zoho Desk | HelpFalcon |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Ja Tickets with departments, layouts and custom fields. | Ja Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Ja Views and bulk actions. | Ja Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Teilweise Ticket templates and macros. We could not confirm a play-mode queue. | Ja Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Nicht bestätigt We could not confirm an equivalent on the vendor’s public pages. | Ja Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Ja Departments, each with its own portal and knowledge base, on the higher plans. | Ja Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Ja Support addresses and your own domain. | Ja Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Teilweise Chat comes from Zoho SalesIQ, a separate product in the suite. | Ja Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Teilweise WhatsApp, Facebook, Instagram and X through the Zoho suite. | Ja WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Zusatzpaket Telephony through Zoho Voice or a partner integration, priced separately. | Ja Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Ja Agent apps in the stores and the ASAP SDK for your own app: ahead of us here. | Teilweise The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Ja Workflow rules, blueprints, supervise rules and webhooks. | Ja Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Ja SLA policies with escalations, and business hours per department. | Ja The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Ja Round robin, load balancing and skill-based assignment on the higher plans. | Ja Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Nicht bestätigt We could not confirm a sandbox or rule simulation for the desk. | Ja A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Ja Zia is included on the Professional and Enterprise plans. | Ja Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Teilweise Zia includes an answer bot on the higher plans; we could not confirm a per-resolution price. | Ja Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Ja Zia tags sentiment and intent on the higher plans. | Ja Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Ja A knowledge base per department. | Ja On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Ja A custom domain for the help centre. | Ja help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Ja A multilingual knowledge base on the higher plans. | Ja Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Ja A customer portal with a community. | Ja Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Ja Dashboards and scheduled reports. | Ja A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Ja A report builder in the desk, and Zoho Analytics for more. | Ja Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Ja Happiness ratings. | Ja CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Teilweise Through Zoho Analytics or the API. | Ja Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Ja A documented REST API with OAuth, metered in daily API credits. | Ja An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Nein Scripts written for Zendesk have to be rewritten. | Ja Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Ja Marketplace extensions and the ASAP SDK. | Ja Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Ja A large Zoho marketplace, strongest inside the Zoho suite: ahead of us here. | Teilweise We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Ja SAML single sign-on on the higher plans. | Ja Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Ja Two-factor sign-in through Zoho accounts, and an audit log on the higher plans. | Ja TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Ja GDPR tooling and a DPA. | Ja Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Ja SOC 2 and ISO 27001 reports are published: ahead of us here. | Nein Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Ja An EU data centre (desk.zoho.eu), chosen at sign-up. | Ja Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Ja Many data centres worldwide: more regions than we offer. | Nein EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Zoho Desk | Nicht zutreffend Zoho Desk is the system you are moving from. | Ja Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Zoho Desk | Teilweise The API needs a Self Client with a refresh token and counts API credits per day, so a large desk takes longer to read out. | Ja A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Nicht zutreffend The parallel run happens on the HelpFalcon side. | Ja Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Ja Yes, up to 3 users. | Ja One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Ja 15 days. | Ja 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Ja Per user with no ticket cap. Light agents are an extra $6 per light agent a month, where ours are free. | Ja Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Nicht bestätigt We could not confirm a published uptime SLA on the pages we read. | Ja Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Nicht bestätigt Migration help is not described in the plans we read. | Ja Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informationen zu Zoho Desk von der öffentlichen Website des Anbieters, geprüft am 2026-11-09: zoho.com/desk/pricing. „Nicht bestätigt“ heißt: Wir haben am 2026-11-09 auf den öffentlichen Seiten des Anbieters keine klare Aussage gefunden, nicht, dass die Funktion fehlt. Ist hier etwas falsch oder veraltet? Schreiben Sie uns, wir korrigieren es.
Warum Teams von Zoho Desk wechseln
A helpdesk that stands on its own instead of inside one suite: Zendesk-shaped rules and a compatible API, EU hosting on every plan, and an importer that brings your departments, tickets and knowledge base over.
Not everything is in the suite
Zoho Desk is strongest when the rest of your stack is Zoho: chat comes from SalesIQ, deeper reporting from Analytics, telephony from Zoho Voice. Here email, messenger, WhatsApp, social, voice, reporting and the help centre are one product.
Zendesk concepts and a compatible API
Workflow rules and blueprints are their own model. HelpFalcon keeps the Zendesk ticket model, trigger and automation shapes and search syntax, and answers Zendesk-shaped calls at /zd/api/v2.
An import that does not fight API credits
Zoho counts API credits per day, so a large desk takes time to read. The importer estimates the volume first, runs read-only, and resumes where it stopped instead of starting over.
Cheaper is not the same as complete
Zoho Desk is the lowest list price in this comparison: Express at $7 and Enterprise at $40 per user a month on annual billing. The gap is what comes with it. Chat, deeper analytics and telephony are other Zoho products with their own prices, where email, messenger, WhatsApp, social, voice, reporting and the help centre are all in HelpFalcon Pro at $27.
AI without a plan jump
Zia is part of the higher Zoho Desk plans. Our copilot is in every paid plan from $11 per agent, with a fair-use allowance of 50 to 700 actions per agent a month, and the autonomous agent is $0.50 per automated resolution.
Was beim Umzug bleibt
Der Import aus Zoho Desk ist eingebaut. Er liest Ihr altes Konto nur und ändert dort nichts.
Kommt automatisch mit
- Departments as groups, and as brands when you have more than one
- Agents, accounts as organizations, and contacts
- Tickets with their threads and comments
- Ticket templates as macros
- The knowledge base
Von Hand nachbauen
- Workflow rules, blueprints, macros and SLAs
You need your data centre (for example com, eu or in), the Organization ID, and a Self Client from the Zoho API console with a refresh token. Zoho Desk counts API credits per day, so a large desk may take several days to read.
Wo Zoho Desk stark ist
Zoho Desk passt möglicherweise besser zu Ihnen, wenn Ihnen diese Punkte am wichtigsten sind. Ein fairer Vergleich sagt auch das:
- Enge Integration mit Zoho CRM und dem übrigen Zoho One.
- Ein niedriger Einstiegspreis.
Listenpreise von Zoho Desk
| Tarif | Jährliche Abrechnung | Monatliche Abrechnung |
|---|---|---|
| Express | $7 | $9 |
| Standard | $14 | $20 |
| Professional | $23 | $35 |
| Enterprise | $40 | $50 |
Stand 2026-11-09, siehe zoho.com/desk/pricing.html für aktuelle Preise. USD, ohne Steuern.
- Zoho zeigt die Preisliste in der Währung des Besuchers. Die USD-Zahlen oben sind die, die Zohos eigene Preisseite für die US-Preisliste lädt; öffnen Sie die Seite aus den USA oder stellen Sie dort die Währung um, um die gleichen Zahlen zu sehen. Zoho ist außerdem der einzige Anbieter hier, dessen Seite sagt, dass die anfallenden lokalen Steuern zusätzlich berechnet werden.
Listenpreise von HelpFalcon
| Tarif | Jährliche Abrechnung | Monatliche Abrechnung |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | nur jährlich |
Pro Agent und Monat, USD, ohne Steuern. Alle Tarifdetails.
Fragen zum Wechsel von Zoho Desk
Why would a Zoho Desk team move to HelpFalcon?
Most often because support has outgrown the suite: they want one product with every channel, a Zendesk-compatible API for older internal scripts, or AI in the plan price rather than on the higher tiers.
Is Zoho Desk not cheaper than HelpFalcon?
At list price, yes: Zoho Desk Enterprise is $40 per user a month on annual billing and Professional $23, against $27 for HelpFalcon Pro (checked 2026-11-09). Express starts at $7. What the comparison turns on is scope, not the seat price: chat, deeper analytics and telephony are separate Zoho products with their own prices, light agents cost $6 each where ours are free, and Zoho Desk has no Zendesk-compatible API for scripts you already wrote.
What comes over from Zoho Desk?
Departments as groups (and as brands when you have more than one), agents, accounts as organizations, contacts, tickets with their threads and comments, ticket templates as macros, and the knowledge base.
How long does the import take?
Longer than the other sources, because Zoho Desk counts API credits per day. The importer estimates the volume first and the full import is resumable, so a large desk can run over several days without starting again.
What is Zoho Desk still better at?
Tight integration with Zoho CRM and the rest of Zoho One, a very low entry price, many data centres worldwide against our EU-only hosting, mature mobile apps and SDKs, and published SOC 2 and ISO 27001 reports.
Bereit, die Zendesk-Rechnung hinter sich zu lassen?
Starten Sie mit dem kostenlosen Tarif oder 14 Tagen Pro. Keine Karte, kein Verkaufsgespräch.
Zendesk ist eine Marke von Zendesk, Inc. Zoho Desk sind Marken ihrer jeweiligen Inhaber. HelpFalcon ist weder mit Zendesk, Inc. noch mit einem anderen hier genannten Anbieter verbunden und wird von diesen weder unterstützt noch gesponsert. Produktnamen werden nur verwendet, um Kompatibilität zu beschreiben und öffentlich verfügbare Informationen zu vergleichen.